Q&A
Frequently Asked Questions
Our Promise
Every IRIS garment is designed with one goal in mind: helping healthcare professionals feel confident, comfortable, and ready for every shift. From premium fabrics to functional details, we're committed to delivering medical apparel that works as hard as you do.
Contact Us
Need help?
We're here to help.
Email: support@irisgear.com
Business Hours
Monday–Friday
9:00 AM–5:00 PM Pacific Time
We aim to respond to all inquiries within 1–2 business days.
Do you offer group orders?
Yes. We offer custom pricing for hospitals, clinics, schools, healthcare organizations, and corporate groups.
Please contact us for bulk order inquiries.
Who are IRIS scrubs designed for?
IRIS Medical Apparel is designed for all healthcare professionals, including:
- Registered Nurses
- Nurse Practitioners
- Physicians
- Physician Assistants
- Dentists
- Dental Hygienists
- Pharmacists
- Physical & Occupational Therapists
- Respiratory Therapists
- Veterinary Professionals
- Medical Assistants
- Nursing & Healthcare Students
- Allied Health Professionals
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for unworn, unwashed items with original tags attached.
Can I exchange for another size?
Yes. Exchanges are welcome based on product availability.
Are sale items returnable?
Clearance and final sale items cannot be returned or
exchanged.
Orders & Shipping
When will my order ship?
Orders are typically processed within 1–3 business days.
Once shipped, you'll receive a tracking number via email.
Do you offer international shipping?
International shipping is available to select destinations.
Shipping rates are calculated during checkout.
Can I change or cancel my order?
If your order has not yet entered processing, we'll do our
best to accommodate changes. Please contact us as soon as possible.
Are they wrinkle resistant?
Yes. Both collections are designed to maintain a clean, professional appearance with minimal wrinkling.
Are they breathable?
Absolutely. Both fabrics are breathable and moisture-wicking to help keep you comfortable during demanding shifts.
Are IRIS scrubs stretchy?
Yes. Both fabric collections feature four-way stretch for unrestricted movement and all-day comfort.
Will the color fade?
Our fabrics are selected for long-lasting color retention. Following the recommended care instructions helps preserve color and fabric performance.
Will my scrubs shrink?
Our premium fabrics are designed to minimize shrinkage when
cared for according to the washing instructions.
Care Instructions
How should I wash my scrubs?
For best results:
- Machine wash cold
- Wash inside out
- Wash with similar colors
- Use mild detergent
- Tumble dry low or hang dry
- Do not bleach
- Do not iron directly over logos or decorations
- Do not dry clean
Sizing
Are IRIS scrubs true to size?
Yes. IRIS scrubs are designed with a modern tailored fit. We recommend ordering your usual size.
If you prefer a more relaxed fit or plan to wear layers underneath, consider sizing up.
Where can I find the size chart?
A complete size guide is available on every product page.
Which fabric should I choose?
Choose IRIS Flex™ if you prefer:
- A softer, more luxurious feel
- A slightly heavier fabric with elegant drape
- Premium everyday comfort
Choose IRIS Performance™ if you prefer:
- A lighter-weight scrub
- Faster drying fabric
- Maximum breathability
- Performance during long shifts
What fabrics do you use?
IRIS currently offers two premium fabric collections so you
can choose the feel that best fits your workday.
IRIS Flex Fabric
72% Polyester • 21% Rayon • 7% Spandex • 210 GSM
Our premium comfort fabric with a luxurious hand feel and
beautiful drape.
Perfect for:
- Mandarin
Collar Collection - Premium
collections - Straight-leg
pants - Professionals
who prefer a softer feel
Features
- Ultra-soft
fabric - Premium
drape - Four-way
stretch - Breathable
- Moisture-wicking
- Wrinkle
resistant - Fade
resistant - Comfortable
for extended wear - Durable
for everyday use
IRIS Performance Fabric
92% Polyester • 8% Spandex • 170 GSM
Our lightweight performance fabric designed for busy
clinical environments.
Perfect for:
- V-Neck
Collection - Men's
Collection - Joggers
- Everyday
clinical wear
Features
- Lightweight
170 GSM fabric - Four-way
stretch - Moisture-wicking
- Quick
drying - Breathable
- Wrinkle
resistant - Fade
resistant - Easy
care - Professional
structure
What makes IRIS scrubs different?
IRIS Medical Apparel is thoughtfully designed by healthcare
professionals for healthcare professionals. We combine premium fabrics,
functional designs, and modern tailoring to create scrubs that look polished,
feel comfortable, and perform throughout long shifts.